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Welcome to MÉLODIE Ties for Her Web site.

Please review the terms and conditions of use carefully, as they govern your use of melodieties.com (the “Site”).

Click here to access our Privacy Policy

The following terms and conditions of use are an agreement (the “Agreement”) between MÉLODIE Ties for Her and you. Your use of the Site constitutes your agreement to follow and be bound by the Agreement. We reserve the right to modify this Agreement at any time in our sole discretion without prior individual notice. Any modifications to this Agreement will be posted on the Site. For this reason, we encourage you to review the Agreement whenever you use any of the Site. You can tell when this Agreement was last modified by checking the “last updated” date that appears at the top of the Agreement. If you do not agree to these terms, please do not use the Site.

1.  THE RIGHT TO CHANGE SITE

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice; charge fees in connection with the use of the Site; modify and/or waive any fees charged in connection with the Site; and/or offer opportunities to some or all users of the Site. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or of any service, content, feature or product offered through the Site.

2. ERRORS, INNACURACIES, AND OMISSIONS

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

3. SITE CONTENT

Unless otherwise noted, the Site, and all materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trade-marks, trade dress and/or other intellectual property in such materials (collectively, the “Contents”), are owned, controlled or licensed by MÉLODIE Ties for Her.

The Site and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents displayed on the Site for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site.

4. LIMITATION OF LIABILITY

MÉLODIE Ties for Her, its affiliates, its officers, employees, representatives or agents may in no case be held liable for any damage related directly or indirectly to the use of melodieties.com, including the loss of information or a loss of profit resulting from the use of elements of melodieties.com or the inability to use such elements.

In the event that MÉLODIE Ties for Her found to be liable to you, this liability will be limited to an amount of money equivalent to the price you paid for the returned goods. Notwithstanding the foregoing, nothing in this section restricts any right you might have as a consumer under any public order legislation that might be applicable in your case.

5. USE AND COMMUNICATION OF PERSONAL INFORMATION

5.1. The Purchaser is notified that his/her information provided for this sale or subsequently can be used by the Vendor for the purposes of promotion or marketing of the goods and services offered by the Vendor.

5.2. Only duly authorized employees and representatives of the Vendor (all those who work in sales or marketing of goods and services for the Vendor) may have access to your file, and strictly for the purpose of exercising their duties.

5.3. The Purchaser has the right to access personal information in his/her file. If the Purchaser wishes to have access to the information in his/her file, request a correction or cancellation of the file held by the Vendor, lodge a complaint or request an investigation, the Purchaser must write an email to Customer Service at info@melodieties.com

6. SATISFACTION

We hope that all the products you buy from MÉLODIE Ties for Her will give you complete satisfaction. If you’re not satisfied, you can return any merchandise that has not been worn, and with the original labels and tags, within 15 business days from the date you received your package.

7. RETURNS AND EXCHANGE

Your order will be accepted for refund or exchange if returned in original condition and packaging, within fifteen (15) days from the delivery date. The returned item(s) must be accompanied by the original receipt or a copy. Returning a product for refund is complimentary in Canada only. To exchange a prodcut you must return the item, get a reimbursement and place your new order. Promotional coupons are not refundable.

To make a return, you must use the Return Label that you received in the same package as your purchase. Make sure that your parcel is securely packed, and then affix the adhesive label to the largest side of your package. Also include the delivery receipt or a copy of the invoice that you received by email. You are now ready to send your package by mail, free of charge (only applicable for Canada). Once we receive your package at our warehouse, the price of the product will be fully refunded along with applicable taxes. The amount will be refunded through the same payment method you used to make the purchase

If you experience any problems or have any questions about the return process, please contact Customer Service at info@melodieties.com.

If you are unable or do not wish to use the pre-paid label service, please contact by email at info@melodieties.com to obtain authorization for your return. You can then return your package by a carrier of your choice to the following address:

MÉLODIE Ties for Her
25029 PO ILE PERROT
ILE PERROT, QC
J7V 9T1
CANADA

In this case, it is your responsibility to obtain proof that the goods have been returned, and to return the goods by a registered carrier of your choice, which gives proof of posting and delivery. The cost of returning the goods, including shipping and insurance, shall be borne by you. MÉLODIE Ties for Her is not responsible for items returned to MÉLODIE Ties for Her which are lost, damaged, misdirected or delivered late.

MÉLODIE Ties for Her reserves the right to decide whether the returned items are in their original state when they are returned to the Site melodieties.com

8. LEGAL WARRANTY

8.1. The Civil Code of Québec and the Consumer Protection Act provide for legal warranties, particularly on hidden defects and the use of sold goods. These legal warranties also apply to this sale.

8.2. This warranty may in no case reduce or suppress the manufacturer’s legal warranty when one exists.

8. USAGE & COMMUNICATIONS DES RENSEIGNEMENTS PERSONNELS

5.1. L’Acheteur est informé que les renseignements le concernant, fournis dans le cadre de cette vente ou subséquemment pourront être utilisés par le Vendeur pour des fins de promotion ou de mise en marché de biens et de services offerts par le Vendeur.
5.2. Seuls les employés et représentants dûment autorisés du vendeur (tous ceux qui ouvrent à la vente ou à la mise en marché des produits et services pour le vendeur) peuvent avoir accès à votre dossier dans l’exercice strict de leurs fonctions.
5.3. L’acheteur a le droit d’avoir accès à ses renseignements personnels contenus dans son dossier. Si l’acheteur souhaite avoir accès aux renseignements contenus dans son dossier, demander une correction, une annulation du dossier détenu par le vendeur ou que son nom soit retiré de la liste des clients du vendeur ou faire une plainte ou une demande d’enquête, celui-ci doit écrire à l’adresse courrier du Service à la Clientèle soit info@melodieties.com.

9. PAYMENT

The prices of MÉLODIE Ties for Her products are indicated in Canadian currency, excluding taxes and shipping costs.

MÉLODIE Ties for Her reserves the right to modify the prices of products offered on this Website at any time by posting same as this Website and without prior notice to you. You will be charged the prices displayed on this Website at the time your order is placed provided the goods ordered were available at this time.

You are required to pay for any order placed on this Website immediately when you place your order. We only accept payment by VISA debit card or credit card. We accept the following VISA debit cards and credit cards: MasterCard®, Visa® and American Express®. Your order will only be processed and accepted once we have verified your payment method and received authorization to process your payment. Your VISA debit card or credit card will only be debited when your order is processed and shipped. If any of the products in your order are unavailable, we will only charge you the prices, taxes and shipping costs for the goods purchased.

10. TAX POLICY

Tax charges are based on applicable federal, provincial and harmonized sales tax rates based on the delivery address associated with your order. Where required, sales tax will also be applied to the shipping and handling charges. For orders made in Canada, if you return an item for a refund, you will also receive a refund for the sales taxes you paid for that item. For orders outside Canada, you will not receive a refund for the sales taxes you paid on the shipping and handling of that item, as the shipping and handling charges are non-refundable once an item has been shipped. If you have questions about the sales taxes on your invoice, please contact us by email at info@melodieties.com

11. SHIPPING AND DELIVERY

Consult the chart below for the fees and timeframe.

12. DELIVERY DELAYS OR PROBLEMS

You can follow your order’s progress online by using the tracking number provided in the email we send to you once your package leaves our warehouse. This email also includes the link to the courier website.

You must report any failure to deliver or late delivery exceeding eight (8) business days to our customer service as soon as possible. In order for your claim to be accepted, do not notify us of non-delivery more than a maximum of thirty (30) calendar days from the date you were provided with the confirmation of your order. You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged goods, etc.) by hand, if possible, on the delivery notice, and sign. If the goods do not conform to your order or you are not satisfied with them, you may return them according to our terms and conditions. MÉLODIE Ties for Her shall not be responsible or liable for any delivery or return delays, interruptions, sabotage, interference or failures that are caused (whether directly or indirectly) by any cause, event, or circumstance that is outside of MÉLODIE Ties for Her influence or control, such as (without limitation) any labor unrest (strikes, lock-outs or otherwise), civil unrest, third party criminal conduct, pandemic, natural disasters, extreme weather or accidents.

13. COLORS

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. We cannot guarantee that your computer monitor’s display of any color will be accurate.

1. What kind of personal information do you collect?

In certain circumstances, when purchasing products or registering for a marketing contest, MÉLODIE Ties for Her requires that you provide your name , address, email address and , if you agree, some other information. Whenever possible, we will provide you with the means to verify that any confidential information you submit is accurate and up to date. If you wish to have access to this confidential information, request a correction or deletion of confidential information, or make a complaint or request for investigation, you must write an email to Customer Service at the following address: info@melodieties.com.

2. How does MÉLODIE Ties for Her use the information collected?

The information about you that MÉLODIE Ties for Her collects enables you to process your order, to be contacted if you have won a prize in a contest, and allows us to personalize our interactions with you, and with your authorization, send you tailored information on the site and its products from time to time.

3. Links to other sites

The site managed by MÉLODIE Ties for Her contains links to sites operated by other companies. By clicking on these links, you leave the site managed by MÉLODIE Ties for Her the latter has no control over the operation of these websites and while they are listed on our site, MÉLODIE Ties for Her does not assume any responsibility for these. All personal information that you transmit through these sites will be subject to the personal information protection policies of these sites. We recommend that you pay particular attention to the confidential information protection policies of these sites.

4. “Cookies”

The “cookie” or “witness” is a small text file that is transferred to your hard drive from certain pages on websites you visit. Cookies are harmless in that they cannot extract information from your hard drive, over which you have full control. The site managed by MÉLODIE Ties for Her uses cookies to determine traffic on the site, to provide highly relevant information to its marketing department, and to personalize your future use of the site. This technology does not systematically provide the site managed by MÉLODIE Ties for Her with personal information about you. It is possible at any time to modify your computer settings so you are no longer subject to cookies.

5. Our right to reserve

The MÉLODIE Ties for Her site reserves the right to modify these policies at any time. It also reserves the right to disclose personal information about you to the extent that the law requires MÉLODIE Ties for Her to do so or to protect the rights of ownership of the site or those of its users, sponsors, advertisers or suppliers.

6. Newsletters

Our electronic communications allow you to take advantage of our promotions, offers and contests.

You can unsubscribe at any time via the unsubscribe mechanism included in our newsletters via email at the following address: info@melodieties.com. As stated by law your withdrawal request will be processed within 10 days.

Postal Address:

MÉLODIE Ties for Her
25029 PO ILE PERROT
Ile Perrot, QC
J7V 9T1
CANADA